Refund Policy

Your return must be in the mail within 14 days of you receiving the item.

Non-Refundable Items

The following items are non-refundable:

• Any item that no longer has original tags attached or original packaging included
• Any item that is not in NEW condition
• Any item carrying an unacceptable odor (smoke, pet, etc.) or covered in pet hair
• Swimwear
• Any item marked FINAL SALE
• Undergarments (including bralettes)
• Items discounted 21% or greater
• Items included in "Free Gift w/ Purchase" sales
• Makeup
• Health & Wellness items (examples: essential oils, vitamins, No Crap In It, etc.)
• Earrings
• Food
• Items priced at $20 or below
• Mystery orders

Market & Pre-Orders

Market and pre-orders are eligible for exchange or return for store credit only.

Market/pre-orders are not eligible for cancellation. When you place a pre-order, we reserve the product just for you, and inventory is specially ordered based on the number of pre-orders we receive.

Order Cancellations

If you request your order to be cancelled before it leaves our warehouse, the refund will be processed as account credit, no exceptions. Please be sure you want the item before checking out.

Please note: if it has been at least 24 hours since you placed the order, it cannot be cancelled. At that point it is too far along in our fulfillment process and our warehouse team has already started working on it.

Delivery Issues

Packages with no tracking updates: Please wait 30 days. If tracking has not updated within 30 days, contact us at support@alyjeanboutique.com and we will file a claim with the corresponding delivery provider and attempt to locate the package. Once the claim is approved or your package is located, the order will either be delivered or we will issue you an account credit.

Packages marked "delivered": Any package marked "delivered" by the delivery provider is no longer the responsibility of Aly Jean Boutique. If your tracking is marked delivered but you do not have the package, you are responsible for contacting the corresponding delivery provider to file a claim and proceed as they recommend. If you believe your package was stolen, it is also your responsibility to contact local authorities. No refunds will be given for any package marked delivered and reported missing or stolen.

Return Coverage & Package Protection

If you purchased Return Coverage and Package Protection with your order, email us at support@alyjeanboutique.com with all of your order information and evidence.

Returns That Don't Meet Requirements

If we receive a return that does not meet our requirements, your return will be denied and the product will be destroyed or donated depending on its condition.

If you have any questions about whether your return qualifies, email support@alyjeanboutique.com.

Returns are typically processed within 72 business hours of delivery to our facility.

Website / App Returns

Process your return in our Return Portal under the Account tab in the AJB app, or by visiting our return portal website [HERE]. Please do not follow the local return instructions below unless you are a local pickup/drop-off return.

Damaged or Defective Items

• Email us at support@alyjeanboutique.com
• Include your name, order number, and photos of the defective item
• All damage/defect claims must be submitted within 14 days of you receiving the item

Local Pickup Returns

Please email us directly at localreturns@alyjeanboutique.com

The product must be returned within 14 days of you receiving the item.

You do not need to wait for a reply. As long as your return meets our requirements, bring it to the curbside pickup area Monday–Friday between 9am–3pm and call or text (480) 599-2936 when you arrive.

Aly Jean Boutique 8743 E Pecos Rd, Ste 119 Mesa, AZ 85212